Service & Repair

Service & Repair

– All Workhorse machines come with a full service 1 year warranty* 
– All high-end customs and one-offs come with a lifetime warranty*
– All Al Brodeur Cords and Footswitches come with a lifetime warranty
– Warranties are guaranteed by the builder associated with the individual machine 
– Return shipping costs are not included with the warranty. 
– If you are not the original owner or outside your warranty period, we can repair the machine, but there will be a small charge.

Steps for sending a machine or cord in to be serviced:

  1. Machines/Cords/Footswitches can ALL be sent to Workhorse Irons main location at 4055 Stafford Ave Wyoming MI 49548.
  2. For information on our international repair locations, please email info@workhorseirons.com for alternative shipping.
  3. CLEAN YOUR MACHINE/CORD/FOOTSWITCH – remove any ink, blood, rubber bands, and o-rings.
  4. Package your machine/cord/footswitch in a small box or padded envelope to prevent damage during the shipping process. Any machine/cord/footswitch received without being cleaned will be sent back and not repaired.
  5. You MUST download, complete, and send the following Repair Form with your machine/cord/footswitch. Any machine/cord/footswitch received without a Repair Form will be sent back and not repaired.
    Download Machine Repair Form here – (pdf)  Download Clip Cord/ Foot Switch Repair Form - (pdf)
  6. Please ship your machine/cord/footswitch with a method that allows tracking so that you may track the progress of your shipment and know when your machine arrives to us .
  7. Once the machine/cord/footswitch is repaired we will contact you to arrange shipping and collect any repair charges if necessary. Return shipping within the US is typically $12-15 for UPS Ground. If you want it back quicker just let us know and we can expedite the shipping method.
  8. Please be patient. Though we make every effort to repair machines, cords, and footswitches as soon as possible, we are very busy and can only do so much in a day.

Please email info@workhorseirons.com with general inquiries and pricing details.

*warranty – your machine is guaranteed, provided it's un-altered and un-molested. this means, if it breaks, comes out of tune, or simply starts to suck, we'll back up our work. all we ask is that you don't take it apart, modify the machine in any way, or otherwise fuck with it. there are some exceptions, of course...the addition of an RCA jack is no big deal, or changing the springs if they break, but once you loosen the coils, and start messing with the mojo, you're on your own.

Basic machine info:
– we don't tune them with o-rings, so we don't typically recommend installing one.
– if you didn't find a coin on the spring shelf, it's for a reason
– our machines aren't always going to work for everyone, but we try our best to make sure each machine is tuned to make sense for most tattooers, and perform as expected.
– if it should ever fail to meet your demands, we suggest dropping the builder a line via email, instead of putting the machine in a drawer or up for sale, so we can tend to your needs, and make sure you're happy with your purchase. we want people to USE our products. not put them away, or sell them.
– if you look closely, you may find little bits of paper tucked in here and there. don't mess with them. as much as we try to stay as consistent as possible, our parts are all machined by humans, so there WILL be some variation from one frame to the next, or from one coil core to the next. 
– our machines are truly hand made, and when you employ old world methods like sand casting, hand milling, and hand filing, you will undoubtedly run into variations among components.