– All Workhorse machines come with a full service 1 year warranty* – All high-end customs and one-offs come with a lifetime warranty* – All Al Brodeur Cords and Footswitches come with a lifetime warranty – Warranties are guaranteed by the builder associated with the individual machine – Return shipping costs are not included with the warranty. – If you are not the original owner or outside your warranty period, we can repair the machine, but there will be a small charge.
Steps for sending a machine or cord in to be serviced:
Please email info@workhorseirons.com PRIOR to sending in a machine to confirm the repair and pricing.
For information on our international repair locations, please email us to look at alternative shipping.
CLEAN YOUR MACHINE/CORD/FOOTSWITCH – remove any ink, blood, rubber bands, and o-rings.
Package your machine/cord/footswitch in a small box or padded envelope to prevent damage during the shipping process. Any machine/cord/footswitch received without being cleaned will be sent back and not repaired.
You MUST download, complete, and send the following Repair Form with your machine/cord/footswitch. Any machine/cord/footswitch received without a Repair Form will be sent back and not repaired.
Once the machine/cord/footswitch is repaired we will contact you to arrange shipping and collect any repair charges if necessary. Return shipping within the US is typically $12-15 for UPS Ground. If you want it back quicker just let us know and we can expedite the shipping method.
Please be patient! As we are in busy season, some repairs may take up to 3-4 weeks. Though we make every effort to repair machines, cords, and footswitches as soon as possible, we are very busy and can only do so much in a day.
**WARRANTY** – your machine is guaranteed, provided it's un-altered. This means, if it breaks, comes out of tune, or simply starts to suck, we'll back up our work. all we ask is that you don't take it apart, modify the machine in any way, or otherwise fuck with it. there are some exceptions, of course...the addition of an RCA jack is no big deal, or changing the springs if they break, but once you loosen the coils, and start messing with the mojo, you're on your own.
