**WE DO NOT SELL PRODUCTS TO THE GENERAL PUBLIC** You must work in a Tattoo Shop or an approved Private Studio to order our products.
When placing your order, especially a first time order, be sure to include your shop name and information so we can easily confirm your order and ship it right out. If you do not include your shop information, your order may be delayed as we verify you are working in a shop.
PRIVATE STUDIO APPROVAL:
Private Studios are expected to meet the criteria laid forth in the NEHA Body Art Model Code and/or Local Regulations. CLICK HERE to view the Body Art Model Code.
If you tattoo in a Private Studio and meet the NEHA Body Art Model you will need to contact us before you place your order to become approved. Please email firstname.lastname@example.org the following information to become an approved Private Studio:
- Private Studio name, social media accounts, and website if applicable
- Pictures of your Private Studio, specifically of your tattoo set up
- Brief description of your tattoo experience and training
- Copy of Bloodborne Pathogen Certificate
- Copy of State Business License and or Tattoo License
**IF YOU ARE NOT EMPLOYED BY A TATTOO SHOP OR AN APPROVED PRIVATE STUDIO AND PLACE AN ORDER FROM US, WE WILL REFUND YOUR ORDER MINUS A $50 SCRATCHER FEE FOR WASTING OUR TIME.
Return Policy - All items may be returned for a refund, exchange, or store credit within 30 days from purchase. Shipping refunds are determined on a case by case basis.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: Workhorse Irons
4055 Stafford Ave SW, Suite C, Wyoming, MI 49548, USA.
If your return is accepted, we can send you a return shipping label. Otherwise, please send your boxes to the address listed above. Customer is responsible for shipping one way. This means that if you decide to use a return label provided by us, your refund amount will total the products minus the original shipping cost. If the customer ships the order back via their own way, refund amount will total products returned and shipping costs . Items sent back to us without first requesting a return will not be accepted.
Warranty - All tattoo machines come with a full service 1 year warranty. Warranties are guaranteed by the builder associated with the individual machine, return shipping costs are not included with the warranty.
Cancelled Orders - Once orders are cancelled the payment will be refunded within 24 hours from when the order was placed.
Shipping - Orders placed on the website by 12pm noon EST will typically ship the same day. Sometimes customer demand may be higher than our production capabilities and we will NEVER sacrifice quality for quantity. Please be patient, we put a lot of care into our products and we will ship your items as soon as possible.
International Orders – International orders may be subject to additional taxes and importation fees, please check with your local Customs Agent or UPS for more information. When shipping internationally, we will do everything in our power to ensure all documents are correctly filed out on our end when shipping the order and will assist as we can until it clears customs and is delivered. It is the customer's responsibility to know and abide by their country's policies and requirements to import tattoo related goods. If a shipment fails to clear customs and has to be shipped back to us, there may be additional expenses incurred by the customer. To save on shipping and importation fees, you can look into ordering from one of our authorized distributors.