Ordering & Shipping Info

**WE DO NOT SELL PRODUCTS TO THE GENERAL PUBLIC** You must work in a Tattoo Shop or an approved Private Studio to order our products!

**PLEASE INCLUDE YOUR INSTAGRAM ACCOUNT NAME WITH YOUR ORDER FOR FASTER VERIFICATION**

TATTOO SHOPS:

When placing your order, especially a first time order, be sure to include your shop name and information so we can easily confirm your order and ship it right out. If you do not include your shop information, your order may be delayed as we verify you are working in a shop.

PRIVATE STUDIO APPROVAL:

Private Studios are expected to meet the criteria laid forth in the NEHA Body Art Model Code and/or Local Regulations. CLICK HERE to view the Body Art Model Code.

If you tattoo in a Private Studio and meet the NEHA Body Art Model you will need to contact us before you place your order to become approved. Please email info@workhorseirons.com the following information to become an approved Private Studio:

  • Private Studio name, social media accounts, and website if applicable
  • Pictures of your Private Studio, specifically of your tattoo set up
  • Brief description of your tattoo experience and training
  • Copy of Bloodborne Pathogen Certificate

  • Copy of State Business License and or Tattoo License

Shipping

Orders placed on the website by 12pm noon EST will typically ship the same day. Sometimes customer demand may be higher than our production capabilities and we will NEVER sacrifice quality for quantity. Please be patient, we put a lot of care into our products and we will ship your items as soon as possible.

International Orders / International Shipping

IMPORTANT — Please Read Before Ordering

Import duties, taxes, and customs fees are not included in our product prices or shipping costs.

These charges are imposed by your country’s government and are collected by the carrier upon delivery. They are not determined, controlled, or received by Workhorse Irons.

Due to recent global trade changes and increased import regulations, many countries are charging significantly higher fees than in previous years. Unfortunately, we have no ability to reduce or waive these costs.

By placing an international order, you acknowledge that you may be required to pay additional duties and taxes before your package is released for delivery.

We strongly recommend checking with your local customs office or shipping carrier for estimated import charges prior to ordering.

We will always complete all export paperwork correctly and assist however we can while your shipment is in transit. However, it is the customer’s responsibility to understand and comply with their country’s import laws for tattoo-related goods.

If a shipment is refused or fails to clear customs and is returned to us, any additional shipping or handling fees will be the responsibility of the customer.

To avoid surprise fees, you may also consider ordering through one of our authorized international distributors.

Return Policy

All items may be returned for a refund, exchange, or store credit within 30 days from purchase. Shipping refunds are determined on a case by case basis.

To start a return, you can contact us at info@workhorseirons.com. Please note that returns will need to be sent to the following address: Workhorse Irons
4055 Stafford Ave SW, Suite C, Wyoming, MI 49548, USA.

If your return is accepted, we can send you a return shipping label. Otherwise, please send your boxes to the address listed above. Customer is responsible for shipping one way. This means that if you decide to use a return label provided by us, your refund amount will total the products minus the original shipping cost. If the customer ships the order back via their own way, refund amount will total products returned and shipping costs . Items sent back to us without first requesting a return will not be accepted.

Warranty 

All tattoo machines come with a full service 1 year warranty. Warranties are guaranteed by the builder associated with the individual machine, return shipping costs are not included with the warranty.

Cancelled Orders

Once orders are cancelled the payment will be refunded within 24 hours from when the order was placed.